This domain is concerned with the actual delivery of required services, which includes service delivery, management of security and continuity, service support for users, and management of data and operational facilities. It typically addresses the following management questions:
- Are IT services being delivered in line with business priorities?
- Are IT costs optimized?
- Is the workforce able to use the IT systems productively and safely?
- Are adequate confidentiality, integrity and availability in place for information security?
The Deliver and Support domain has 13 processes to be evaluated:
- DS1 Define and manage service levels.
- DS2 Manage third-party services.
- DS3 Manage performance and capacity.
- DS4 Ensure continuous service.
- DS5 Ensure systems security.
- DS6 Identify and allocate costs.
- DS7 Educate and train users.
- DS8 Manage service desk and incidents.
- DS9 Manage the configuration.
- DS10 Manage problems.
- DS11 Manage data.
- DS12 Manage the physical environment.
- DS13 Manage operations.